Dior Lady Dior Bag in Black Patent Leather with the iconic Cannage quilting

🔁 Return & Refund Policy

At Ella’s Authentic Collection, we aim to ensure every customer is confident and satisfied with their purchase. Please review our policy below before placing an order.

📦 Return Eligibility

• Returns are accepted within 7 days of delivery (unless otherwise stated for final sale or consignment items).

• Item must be unused, unworn, and in original condition with all tags, dust bags, authenticity cards, and packaging included.

• Proof of purchase is required for all returns.

🚫 Non-Returnable Items

• Final sale or discounted items

• Items marked as “Sale,” “Clearance,” or “Pre-Loved Final Sale”

• Products that show signs of wear, damage, or alteration after delivery

🔄 Return Process

1. Contact us at [your support email] within the return window.

2. Provide your order number and reason for return.

3. Once approved, you will receive return instructions.

4. Items must be shipped back using a trackable service.

💳 Refunds

• Refunds are issued after inspection and approval of the returned item.

• Approved refunds will be processed to the original payment method.

• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

🚚 Shipping Costs

• Original shipping fees are non-refundable.

• Return shipping costs are the responsibility of the customer unless the item received is incorrect or significantly not as described.

⚠️ Important Notes

• We carefully authenticate and inspect all items before shipment.

• If an item is found to be ineligible upon return inspection, it will be sent back to the customer.

• We reserve the right to refuse returns that do not meet policy conditions.

I🚚 Shipping Information

At Ella’s Authentic Collection, we ensure every order is carefully handled, securely packed, and shipped with trusted carriers.

📦 Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• For pre-loved or consignment pieces, processing may take up to 3–5 business days due to final inspection and authentication checks.

🔍 Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can monitor your shipment in real time through the courier’s tracking system.

📍 Shipping Fees

• Shipping fees are calculated at checkout based on location and package weight.

• Free shipping may be offered for select promotions or orders above a certain amount (if applicable).

⚠️ Important Notes

• Please ensure your shipping address is correct before placing your order.

• We are not responsible for delays caused by customs, weather conditions, or courier disruptions.

• Any customs duties or import taxes (for international orders) are the responsibility of the customer.

📦 Secure Packaging

All items are carefully packed with protective materials, dust bags (if applicable), and secure sealing to ensure they arrive in excellent condition.